Custom Orders:"All custom sales are final due to their personalized nature. Please ensure all spelling and specifications are correct before placing your order."
Shipping:"Items are shipped via USPS or UPS. Once an item is marked delivered by the carrier, MidWestern Gem (MWGem) is no longer responsible for theft or loss." This is handled with the carrier.
Damages:"If an item arrives damaged, please contact me within 48 hours with photos of the damaged packaging and item for next steps"